ABOUT THE EXPERIENCE
What can I expect from the event?
The experience is a wonderful blend of technology and history, allowing users to relive a magical journey into Mozart's world and his music, through virtual reality, motion chairs, and aroma dispensers.
Where is the experience located?
Carrer Arcs 5, Barcelona
Does the experience take place in an indoor or outdoor venue?
This experience takes place in an indoor venue with air conditioning.
How long does the experience last?
To give you an idea, people usually spend about 10 minutes on this experience.
Can food and beverages be purchased at the venue?
Unfortunately, food and beverages cannot be purchased at this event.
Is parking available?
There is no exclusive parking at the venue. However, there are several public parking lots available in the vicinity.
What are the nearest public transport options?
- Metro: The venue is conveniently located near two metro stations: Liceu Station (L3 - Green Line): About 5 minutes walk from the venue. Jaume I Station (L4 - Yellow Line): Also about 5 minutes walk.
- Bus: The nearest bus stop is Via Laietana - Pl Ramon Berenguer, just 4 minutes walk from the venue. This stop serves several bus lines, including V15, V17, 47, and 59.
- On foot: Located in the heart of the Gothic Quarter, the venue can easily be reached on foot from central locations such as Plaça Catalunya and La Rambla.
Will there be additional sessions?
Unfortunately, we cannot guarantee that there will be additional dates. Please check the experience page for updated availability information, as those are the confirmed dates and times.
Is there virtual reality?
This experience offers the option to enjoy virtual reality; please check if your ticket includes it.
Is there a dress code?
There is no defined dress code for this experience; a casual look will be sufficient.
In what languages will the virtual reality experience be available?
English, Spanish, Catalan.
Will there be products for sale?
There will be no products for sale at the event.
ABOUT TICKETS
Where can I get tickets?
On the Fever app, available on Google Play and the Apple Store, or on the Fever website
Can I buy tickets at the box office?
There will be a box office at the venue. However, tickets may sell out before you arrive at the event, so we strongly recommend booking your tickets in advance to guarantee your spot. You can purchase tickets on the Fever app or website.
Can I transfer my tickets to someone else?
Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" on your ticket in the Fever app. Contact us if you need additional help. Make sure to include your ticket order number.
Do I have to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple Store or Google Play). Remember to log in with the same login method you used to make the purchase. You'll also find your QR code in the purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, in the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in with the same account you used when purchasing the tickets. If you still can't find your ticket, contact us.
Can I change the date of my ticket? Are refunds accepted?
This experience allows date changes up to 48 hours in advance. If you wish to make the change, contact us and include the ticket ID associated with your purchase. You can also check if this option is available by viewing your ticket in the "Tickets" section of the Fever app, where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
Refunds are not accepted under any circumstances. For more information, you can consult our Terms and Conditions.
Can I make a reservation for a group?
If you wish to make a reservation for a large group, please contact info@dreamvortex.com indicating the date you wish to attend and the group size.
Do you offer press passes?
If you wish to receive a press pass, please contact info@dreamvortex.com.
ABOUT EVENT ACCESS
Do I have to arrive at the start of the scheduled session?
We recommend that you arrive at the time indicated on your ticket, but you can arrive within a 10-minute window.
Can I bring animals? Are service dogs allowed?
Unfortunately, animals are not allowed at the event venue, not even service animals.
Is the venue accessible?
Yes, the event is held in an accessible venue.
Is the experience accessible for deaf or visually impaired people?
Unfortunately, this experience has not been able to be adapted for people with visual or hearing disabilities. We do our best to make all our experiences inclusive and we recommend that you check out other experiences in your city.
Will there be strobe lights?
This event will include strobe lights.
Are there chairs available? Can I sit during the experience/exhibition?
This is a seated experience, so seating will be available for all guests.
Will there be restrooms available at the venue?
This venue has restrooms; please ask our on-site staff for directions.
Can I take photos or record the experience?
You can take photos of the venue, including the hardware and some of the decorations, but not record the experience itself.
Is there a lost and found service?
We recommend that you ask the venue staff if they have found your belongings. If you cannot ask them on-site, contact info@dreamvortex.com.
Is there a coat check?
This venue has a coat check. Please ask our on-site staff for directions.
Is there an age requirement?
No, however, the recommended age is 8 years old.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
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